living your best to the end

5 Steps to a Patient Centered Hospital

Which came first: hospitals or patients? Although filled to the brim with patients, hospitals were created to support doctors, not us patients. Historically, their organizational structure focused on doctors’ needs and doctors’ requirements. The concept of centering hospital care on patient needs and requirements is a relatively recent development. How can a hospital switch from being provider-centered to patient-centered? Shifting such a complicated and cumbersome behemoth a full 180 degrees is a huge undertaking. I believe it can be done. I’ve put much thought into this and feel my 5 steps are do-able and (relatively) easy to implement without interfering with the changes already in evidence organizationally and technologically. My 5 steps were born of an epiphany: Without us patients there would be no hospitals. Without us patients, there’d be no place for: practical teaching developing best practices; or solving health puzzles patients often present. Patients are hospitals’ raison d’être.  Here’s how you can make us feel more like the VIPs we are. 5  Steps to a Patient-Centered Hospital 1. Be Quiet. Quiet. Shhhh. We need a library environment. I don’t want to hear staff shrieking to one another down halls and across nursing stations. You have other options. You can get up and walk over to the person you are addressing or send a text (SMS, IM etc.), a Twitter message or an email. Silence the doors, drawers, cabinets, carts. No more slamming, ramming or bashing. We VIPs have sensitive ears and nerves. I know this quiet can be done. On hospital’s office floors for example, it’s dead quiet. 2. Paint. Hospital colours are depressing. We need something...